At Asteri Tour & Travels, we understand that travel plans may change due to unforeseen circumstances. Our Cancellation & Refund Policy has been designed to ensure transparency and fairness for all our guests. By confirming a booking with us, you agree to the following terms and conditions. The structure below follows a standard travel cancellation policy similar to those commonly used for Kashmir tour operators.
Cancellations made 15 days or more before the scheduled travel date are eligible for a full refund, excluding any non-refundable processing charges or advance payments already made to hotels, transport providers, or third-party vendors.
Cancellations made between 7 and 14 days before the scheduled travel date will incur a 50% cancellation charge on the total package cost.
Cancellations made within 7 days of the scheduled travel date are non-refundable.
Eligible refunds will be processed through the original payment method used during booking. Refunds are generally completed within 7 to 10 business days, depending on banking procedures and payment providers.
Requests for changes to travel dates, destinations, or package inclusions are subject to availability and may result in additional charges. While we will make every effort to accommodate your request, modifications cannot always be guaranteed.
In situations beyond our control, including but not limited to:
Asteri Tour & Travels reserves the right to reschedule or cancel the trip. In such cases, guests may be offered an alternative travel date, travel credit, or a refund, depending on the circumstances and payments already made to third-party service providers.
Guests who fail to arrive on the scheduled travel date without prior notice will be considered No-Shows, and no refund will be applicable.
No refund will be provided for any unused services after the trip has commenced, including accommodation, transportation, sightseeing, meals, or activities that are not utilized by the guest.
For any questions regarding cancellations or refunds, please contact us.
Asteri Tour & Travels
Location: Gulmarg, Jammu & Kashmir – 193403
Phone & WhatsApp: +91 60050 95132
Email: asteritours380@gmail.com
Support: support@asteritourandtravels.com